Terms & Conditions

Welcome to Gift Hatke.

These Terms & Conditions govern your access to and use of gifthatke.in (“Website”) and the purchase of products and services offered by Gift Hatke.

By accessing our Website, placing an order, uploading personalization content, or purchasing a product from us, you agree to these Terms & Conditions.

Please read them carefully before placing an order.

1. About Gift Hatke

Gift Hatke offers personalized and customized gifts, including products that may be created using customer-provided photographs, names, dates, messages, designs and other personalization details.

For legal and grievance-related communication:

Legal Entity: Kanhamaya Impex Pvt. Ltd
Brand: Gift Hatke
Registered Address: 3/PA/12 Prabhat Nagar, Hiran Magri Sector 5, Udaipur, Rajasthan 313002
Email: support.gifthatke@gmail.com
Phone/WhatsApp: +9509903633

2. Eligibility to Use the Website

By using this Website or placing an order, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are under 18 years of age, you should use the Website only with the involvement and supervision of a parent or legal guardian.

3. Product Information

We make reasonable efforts to display our personalized gifts, product dimensions, materials, colours, features and customization options accurately.

However, colours may appear slightly different depending on your screen, device settings, photography and lighting.

Many Gift Hatke products involve processes such as printing, laser engraving, laser cutting, sublimation, hand assembly or other manufacturing techniques. Minor variations in colour, grain, engraving depth, positioning, finish or appearance may therefore occur and do not necessarily constitute a defect.

4. Personalized and Customized Products

Many Gift Hatke products are made specifically for the customer.

Depending on the product, you may be asked to provide information such as:

  • photographs;
  • names;
  • dates;
  • messages;
  • quotations;
  • relationship details;
  • design selections;
  • spelling;
  • colour or style selections; and
  • other personalization instructions.

You are responsible for checking the information submitted before completing your order.

Once production has started, changes may not be possible.

5. Customer-Uploaded Photos and Content

By uploading photographs, text, artwork or other material, you confirm that you have the necessary right or permission to use that material for the requested personalized product.

You must not upload material that is unlawful, abusive, obscene, defamatory, fraudulent, infringes intellectual-property rights, or otherwise violates applicable law.

We may refuse or cancel an order involving content that we reasonably believe should not be reproduced.

Customer-uploaded content is used primarily to create and fulfil the requested personalized product. Please also review our Privacy Policy for information regarding how personal data and uploaded content are handled.

6. Design Previews and Proofs

Certain products may include a design preview or proof before production.

Where a proof is provided, you are responsible for checking names, photographs, dates, spelling, layout and other personalization details before approving it.

Production may begin following your approval.

Products for which a proof is not offered may be produced directly using the information submitted with the order.

7. Orders

Submitting an order does not necessarily mean that the order has been accepted for production.

We may contact you if:

  • personalization details are incomplete;
  • an uploaded image is unsuitable;
  • additional information is required;
  • payment verification is required;
  • the product becomes unavailable; or
  • we cannot reasonably fulfil the requested customization.

We reserve the right to decline or cancel an order where reasonably necessary. If we cancel a prepaid order that has not been fulfilled, any amount paid for the cancelled item will be refunded in accordance with our Refund Policy.

8. Pricing and Payments

Product prices are displayed on the Website and may change from time to time.

The price applicable to an order will generally be the price displayed when the order is placed, subject to correction of obvious technical or pricing errors.

Applicable taxes, delivery charges or other charges will be displayed where relevant before order confirmation.

Payments may be processed by third-party payment service providers. Gift Hatke does not necessarily receive or store complete card or banking credentials used by those providers.

9. Coupons and Promotional Offers

Discount codes, promotional offers and coupons may be subject to separate conditions, including:

  • validity periods;
  • minimum order amounts;
  • eligible products;
  • customer eligibility; and
  • limits on the number of uses.

Unless specifically stated otherwise, multiple promotional codes cannot necessarily be combined.

10. Order Changes and Cancellations

Because personalized products may enter production shortly after an order is received, please contact us as quickly as possible if you need to make a change.

We will try to accommodate changes or cancellation requests made before production starts.

Once customization, printing, engraving, cutting or production has begun, cancellation or modification may not be possible.

This does not affect any rights or remedies available to consumers under applicable law.

11. Shipping and Delivery

Orders are shipped according to our Shipping Policy.

Delivery estimates are estimates rather than guarantees unless specifically stated otherwise.

Delays may occasionally arise due to courier operations, weather, public holidays, incorrect addresses, remote delivery locations, regulatory restrictions or circumstances outside our reasonable control.

12. Returns, Replacements and Refunds

Personalized products are made specifically for the customer and therefore are generally not eligible for change-of-mind returns once correctly produced according to the information supplied or approved.

However, this restriction does not remove your rights where, for example, the product received is:

  • damaged during delivery;
  • defective;
  • materially different from what was ordered;
  • incorrectly personalized because of an error attributable to us; or
  • otherwise eligible for a remedy under applicable law.

Please see our Return Policy and Refund Policy for complete details.

13. Incorrect Customer Information

Gift Hatke is not responsible for personalization errors that arise directly from incorrect information submitted or approved by the customer, such as:

  • spelling mistakes;
  • incorrect dates;
  • incorrect names;
  • incorrect messages; or
  • selection of the wrong photograph.

Where possible, we may offer a paid remake or other reasonable solution.

14. Intellectual Property

Unless otherwise stated, the Website and its original content—including Gift Hatke branding, product photography, graphics, website design, text and original product designs—are owned by or licensed to Gift Hatke and are protected by applicable intellectual-property laws.

You may not reproduce, commercially exploit or distribute our protected content without permission.

15. Website Availability

We aim to keep the Website operating reliably but do not guarantee uninterrupted or error-free availability.

We may modify, maintain, suspend or update parts of the Website where necessary.

16. Third-Party Services

Our Website may use or link to third-party services such as:

  • payment providers;
  • shipping companies;
  • order-tracking services;
  • analytics services;
  • social-media platforms; and
  • other technology providers.

Their services may be governed by their own terms and privacy practices.

17. Limitation of Liability

Nothing in these Terms excludes or restricts liability or consumer rights that cannot legally be excluded.

To the extent permitted by applicable law, Gift Hatke will not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control.

18. Changes to These Terms

We may update these Terms & Conditions when our business, services or legal requirements change.

The latest version will be published on this page with an updated revision date.

19. Governing Law

These Terms are governed by the applicable laws of India.

Any dispute will be subject to the jurisdiction determined under applicable law and nothing in these Terms limits a consumer's statutory rights or access to an appropriate consumer forum.

20. Contact and Grievance Redressal

For questions, complaints or grievances relating to an order or our Website, contact:

Grievance Officer / Customer Grievance Contact:
Ronak Chhabria / Head Of Operations

Email: support.gifthatke@gmail.com
Phone: +919672926969
Address: 3/PA/12 Prabhat Nagar, Hiran Magri sector 5, Udaipur, Rajasthan 313002
Legal Entity: Kanhamaya Impex Pvt. Ltd
Brand: Gift Hatke
Registered Address: 3/PA/12 Prabhat Nagar, Hiran Magri sector 5, Udaipur, Rajasthan 313002

We aim to resolve legitimate customer concerns fairly and as quickly as reasonably possible.