Privacy Policy

Last Updated: 15 August 2026

At Gift Hatke, your privacy matters to us.

Because we create personalized gifts, customers may provide personal information such as names, photographs, delivery information and customized messages. This Privacy Policy explains how we collect, use, disclose, store and protect information when you visit gifthatke.in, contact us or place an order.

1. Information We May Collect

Depending on how you use Gift Hatke, we may collect:

Contact Information

Such as:

  • name;
  • email address;
  • mobile number;
  • billing address; and
  • shipping address.

Order Information

Such as:

  • products ordered;
  • order number;
  • transaction information;
  • customization selections;
  • delivery information; and
  • previous order history.

Personalization Content

For customized products, you may provide:

  • photographs;
  • names;
  • dates;
  • messages;
  • quotations;
  • artwork; and
  • other customization information.

Some of this content may relate to people other than the person placing the order.

Payment Information

Payments may be processed through third-party payment providers.

We may receive payment status and transaction information, but complete card or banking credentials may be handled directly by the applicable payment provider.

Technical and Usage Information

When you access our Website, information may be collected automatically, including:

  • IP address;
  • browser type;
  • device information;
  • pages visited;
  • referring pages;
  • approximate location;
  • cookies; and
  • website interaction information.

Communications

We may keep records of communications made through email, telephone, WhatsApp, social media, customer support or other channels.

2. Why We Use Your Information

We may use personal information to:

  • process your order;
  • create your personalized product;
  • process payments;
  • verify transactions;
  • communicate about your order;
  • arrange shipping and delivery;
  • provide order tracking;
  • provide customer support;
  • manage cancellations, replacements and refunds;
  • prevent fraud and misuse;
  • maintain our Website and systems;
  • analyse and improve our services;
  • maintain required business and transaction records;
  • comply with applicable legal obligations; and
  • send marketing communications where permitted.

We aim to collect and use only information reasonably required for relevant business purposes.

3. Customer Photos and Personalization Data

Photographs and other personalization information submitted to Gift Hatke are primarily used for producing and fulfilling the customer's requested customized product.

We will not intentionally publish customer-uploaded personal photographs as public advertising or marketing material without appropriate permission or another lawful basis.

Access to personalization information should be limited to people or service providers who reasonably require it to fulfil the order or provide related services.

4. Sharing of Personal Information

We may share information where reasonably necessary with service providers such as:

  • e-commerce and website infrastructure providers;
  • payment processors;
  • courier and logistics partners;
  • cloud-storage or technology providers;
  • customer-support tools;
  • communication providers;
  • analytics providers;
  • advertising platforms; and
  • professional advisers.

We may also disclose information where required by applicable law, regulatory authorities, legal proceedings or legitimate fraud/security investigations.

We do not sell customer personal data simply as a commercial database to third-party advertisers.

5. Shipping Partners

To deliver an order, we may provide relevant information to logistics partners, including your:

  • name;
  • telephone number;
  • delivery address;
  • PIN code; and
  • order or shipment reference information.

6. Cookies and Similar Technologies

Gift Hatke may use cookies and similar technologies to:

  • remember preferences;
  • maintain shopping-cart functionality;
  • understand Website performance;
  • analyse Website traffic;
  • prevent fraud;
  • improve customer experience; and
  • support advertising or marketing where permitted.

You may be able to manage cookies through your browser or available cookie controls.

Certain essential cookies may be necessary for the Website to function correctly.

7. Marketing Communications

If you choose to receive promotional messages, we may communicate through channels such as email, SMS, WhatsApp or other permitted communication methods.

You may request to stop receiving promotional communications using the unsubscribe mechanism provided or by contacting us.

Transactional communications relating to an order may still be sent where necessary.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • order fulfilment;
  • customer service;
  • accounting and taxation;
  • dispute handling;
  • fraud prevention;
  • contractual obligations; and
  • other legal or regulatory requirements.

Different categories of information may therefore have different retention periods.

Personalization files may also be deleted, archived or anonymised when they are no longer reasonably required, subject to legal and operational requirements.

9. Security

We use reasonable administrative, organisational and technical safeguards intended to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.

However, no internet transmission or electronic storage system can guarantee absolute security.

10. Your Choices and Requests

Subject to applicable law, you may contact us to request assistance relating to personal information associated with you, including requests concerning:

  • access;
  • correction;
  • updating;
  • deletion;
  • withdrawal of consent where applicable;
  • marketing preferences; or
  • privacy-related grievances.

Certain information may need to be retained where required for legal, accounting, fraud-prevention or dispute-resolution purposes.

We may need to verify your identity before acting on certain requests.

11. Information About Children

Gift Hatke's Website is intended primarily for adults purchasing products.

Persons under 18 should use the Website with the involvement of a parent or legal guardian.

If we become aware that personal information relating to a child has been collected or processed in circumstances where additional consent or safeguards are required, we may take appropriate steps in accordance with applicable law.

12. International or Third-Party Processing

Some technology or service providers may process or store information in locations outside the customer's state or country.

Where applicable, we will handle such transfers in accordance with applicable data-protection requirements.

13. Third-Party Websites

Our Website may contain links to websites or services operated by third parties.

Gift Hatke is not responsible for the privacy practices of independent third-party websites. You should review their privacy policies where appropriate.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our business, Website, technology or applicable requirements.

The latest version will be published here together with the revision date.

15. Privacy Contact

Questions or requests regarding your personal information can be sent to:

Gift Hatke Privacy Contact
Email: support.gifthatke@gmail.com
Phone/WhatsApp: +91950990363
Address: 3-PA-12 Prabhat Nagar, Hiran Magri sector 5, Udaipur, Rajasthan 313002

For privacy or grievance matters, you may also contact:

Grievance/Privacy Officer: Ronak Chhabria / Head Of Operations