Shipping Policy

Last Updated: 15 August 2026

Thank you for shopping with Gift Hatke.

Because many of our products are personalized and made specifically for each customer, an order may require production time before it can be dispatched.

1. Order Processing

Personalized products may require:

  • photo preparation;
  • design preparation;
  • printing;
  • engraving;
  • laser cutting;
  • customization;
  • finishing;
  • quality inspection; and
  • packaging.

The estimated processing or delivery information displayed on the relevant product page or during checkout should be used as the primary estimate for your order.

2. Delivery Estimates

Delivery estimates depend on:

  • product preparation time;
  • destination PIN code;
  • courier service availability;
  • weekends and public holidays;
  • weather or transportation disruption; and
  • other circumstances outside our reasonable control.

Estimated delivery dates are provided as guidance and are not guaranteed unless expressly stated otherwise.

3. Order Tracking

Once your order has been dispatched, tracking information may be sent to the mobile number, email address or other contact information associated with your order.

You can also use the Track Your Order facility available on the Gift Hatke website where supported.

Tracking information may take some time to update after a shipment is handed to the courier.

4. Shipping Charges

Applicable shipping charges, if any, will normally be displayed on the product page, cart or checkout before payment.

Promotional free-shipping offers may be subject to eligibility conditions.

5. Correct Shipping Information

Customers are responsible for providing accurate:

  • recipient name;
  • mobile number;
  • house/building details;
  • street/locality;
  • city;
  • state;
  • PIN code; and
  • other delivery instructions.

Please contact us immediately if you discover an address error.

We cannot guarantee that an address can be changed once the shipment has been dispatched.

6. Failed Delivery Attempts

Courier partners may attempt delivery according to their operational procedures.

If delivery fails because:

  • the recipient is unavailable;
  • the address is incomplete or incorrect;
  • the recipient refuses delivery; or
  • the courier cannot contact the recipient,

the shipment may be returned to us.

Additional shipping charges may apply if re-shipment is requested where the failed delivery was caused by incorrect customer information or recipient unavailability.

7. Delivery Delays

Occasionally, an order may be delayed due to circumstances such as:

  • courier delays;
  • transportation disruption;
  • extreme weather;
  • public holidays;
  • strikes;
  • remote delivery locations;
  • regulatory restrictions;
  • natural events; or
  • other events outside our reasonable control.

If you have an upcoming birthday, anniversary, wedding or other important occasion, we recommend ordering sufficiently in advance.

8. Damaged Packages

If your order arrives visibly damaged, please photograph or record the parcel and product as soon as reasonably possible.

Keep:

  • the product;
  • original packaging;
  • shipping label; and
  • relevant photographs/video

until your case has been reviewed.

Please contact our customer-support team promptly so we can investigate.

9. Lost Shipments

If tracking indicates an unusual delay or you believe your shipment has been lost, contact us with your order number.

We will coordinate with the relevant courier and determine an appropriate resolution based on the circumstances.

10. Orders Marked Delivered but Not Received

If tracking shows Delivered but you have not received the package:

  1. Check with family members, neighbours, reception or security personnel.
  2. Confirm the delivery address supplied with the order.
  3. Contact us promptly with your order number.

We may raise an investigation with the courier company.

11. Contact Us

For shipping assistance:

Gift Hatke Customer Support
Email: support.gifthatke@gmail.com
Phone/WhatsApp: +919509903633

Please include your order number whenever possible.